FAQ
Frequently Asked Questions
Find answers to the most common questions about our products and services below. If you can't find what you're looking for, feel free to contact us!
Our FAQs
1. What products do you sell?
At Cupology, we specialize in a wide variety of mugs, water cups, and home essentials designed to enhance your daily life. Our collection is perfect for coffee lovers, home decorators, and everyone in between.
2. How can I place an order?
Simply browse our website, select your desired products, add them to your cart, and proceed to checkout. We accept various payment methods, including credit cards, PayPal, and more.
3. Do you offer international shipping?
Yes! We ship to many countries worldwide. Shipping rates and delivery times will vary depending on your location.
4. How do I track my order?
You can track your order by visiting our Track Order page, where you can enter your order number and get the latest updates on your shipment.
5. Can I change my order after it has been placed?
Once your order is confirmed, we cannot make changes. However, you can contact our customer support team, and we will do our best to assist you.
6. How do I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing it. Once an order has been shipped, we cannot cancel it.
7. Do you offer gift wrapping?
We currently do not offer gift wrapping services, but we are working on adding this option in the future.
8. What is your return policy?
We offer a 30-day return policy for most products. Please ensure that the items are unused and in their original packaging. Refer to our Return Policy page for more details.
9. Are your products dishwasher safe?
Most of our mugs and water cups are dishwasher safe. However, please check the product description for specific care instructions before cleaning.
10. Can I personalize a product?
Yes, we offer personalization on select products. Look for customization options when browsing your desired items.
11. How do I contact customer service?
You can reach our customer service team by emailing us at cupologystore@gmail.com, or calling +1 2177230713 during business hours.
12. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Be sure to sign up for our newsletter to receive exclusive offers and updates!
13. Is it safe to shop on your website?
Absolutely! Our website uses secure encryption to protect your personal and payment information. Shop with confidence at Cupology!
14. How do I apply a promo code?
You can apply promo codes during the checkout process. Simply enter the code in the designated field before completing your order.
15. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk orders. Please contact us at cupologystore@gmail.com for more information.
16. What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. You can choose your preferred payment method during checkout.
17. Can I change the shipping address after placing an order?
If your order hasn’t been shipped yet, please contact us immediately to change the shipping address. Once shipped, we cannot alter the address.
18. Do you offer eco-friendly products?
Yes, we are committed to sustainability. Many of our products are made with eco-friendly materials, and we continuously work to reduce our environmental footprint.
19. Can I reorder a product I bought previously?
Yes, you can reorder any product by visiting our website. Simply search for your previous purchase and add it to your cart.
20. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us within 7 days of receiving your order. We will help you with a replacement or refund, depending on the situation.
If you have more questions or need further assistance, feel free to contact us:
Email: cupologystore@gmail.com
Address: 1804 Prairie Grass Lane, Valrico, FL 33594
Phone: +1 2177230713